Contact us

We are here to help. At 90vinatic LLC, we believe that great customer service is the foundation of a great business. Whether you have a question about a product, need assistance with an order, or simply want to share your feedback, our team is ready and eager to assist you. We value every interaction and are committed to providing you with a responsive, friendly, and professional experience.

This page provides all the information you need to get in touch with us. From our physical address and contact details to our operating hours and frequently asked questions, we have made it easy for you to reach out. Your satisfaction is our priority, and we look forward to hearing from you.

I. Get in Touch – We Are Here for You

At 90vinatic LLC, we understand that sometimes you need to speak with a real person. Whether you are a first-time visitor to our website or a loyal customer who has been with us for years, we want you to know that we are always available to assist you.

Our customer service team is friendly, knowledgeable, and dedicated to resolving any questions or concerns you may have. We take pride in our responsiveness and work hard to ensure that every interaction with us is positive and productive.

We encourage you to reach out to us through any of the channels listed below. We aim to respond to all inquiries within 24 hours during normal business days, and we are committed to providing you with the information and support you need.

II. Contact Information

We offer multiple ways for you to get in touch with us. Choose the method that works best for you, and we will get back to you as quickly as possible.

Our Physical Address

If you need to send us mail or correspondence, please use the address below. While we do not have a physical retail storefront at this location, it serves as our official business headquarters and mailing address.

90vinatic LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Please note that this address is for business correspondence only. If you have questions about returns, orders, or products, we recommend reaching out to us via email or phone for the fastest response.

Email Support

Email is often the fastest and most convenient way to reach us. Our team monitors our email inbox regularly and strives to respond to every message within 24 hours.

Email: thachln.90vinatic@gmail.com

When emailing us, please include as much detail as possible about your inquiry. This helps us address your question more efficiently. For example, if you are writing about an order, please include your order number and the name associated with the purchase. If you are inquiring about a specific product, let us know the product name or SKU.

Phone Support

We are available by phone during our normal business hours. Our phone line is staffed by friendly representatives who are ready to assist you with questions about products, orders, shipping, returns, and more.

Phone: +84981556666

Please note that our phone support is available during our operating hours listed below. If you reach our voicemail, please leave a clear message with your name, phone number, and a brief description of your inquiry. We will return your call as soon as possible.

Business Hours

Our team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday: 10:00 AM – 4:00 PM (Mountain Time)
Sunday: Closed

Please note that we are closed on major U.S. holidays. If you contact us outside of our business hours, we will respond during the next business day.

III. Contact Form

For your convenience, we also offer a contact form on our website. This form allows you to send us a message directly from our site without needing to open your email client.

To use the contact form:

  1. Visit our website at 90vinatic.shop

  2. Navigate to the “Contact Us” page

  3. Fill in your name, email address, subject, and message

  4. Click “Submit”

Our team will review your message and respond to you as soon as possible. Using the contact form is a great way to ensure your inquiry is routed to the right team member.

When submitting a message through the contact form, please provide as much detail as you can. This includes:

  • Your full name

  • Your email address (so we can reply to you)

  • Your order number (if applicable)

  • A detailed description of your question or concern

We take your privacy seriously and will never share your contact information with third parties. For more information about how we handle your data, please refer to our Privacy Policy.

IV. Common Reasons to Contact Us

There are many reasons why our customers reach out to us. Here are some of the most common inquiries we receive, along with tips on how to get the help you need quickly.

Order Questions

If you have questions about an order you have placed, please have your order number ready. Common order-related inquiries include:

  • Order status and tracking

  • Delivery timeframes

  • Address changes or corrections

  • Product availability and backorders

  • Issues with delivery or missing packages

Our team can help you track your order, update your shipping information, or resolve any delivery issues. The faster we can locate your order, the faster we can help you.

Product Inquiries

We receive many questions about our products, including:

  • Product materials and specifications

  • Design inspiration and artist information

  • Sizing and dimensions

  • Care instructions

  • Wholesale inquiries

Whether you want to know more about the artist behind a design or the materials used in production, our team is happy to provide you with the information you need.

Returns and Exchanges

If you are not completely satisfied with your purchase, we are here to make it right. Common return and exchange inquiries include:

  • How to initiate a return

  • Return shipping instructions

  • Refund timeframes

  • Exchange availability

  • Return eligibility and conditions

Please refer to our Return and Refund Policy for detailed information, or contact us directly for assistance.

Shipping and Delivery

Shipping questions are among the most common inquiries we receive. We are happy to help with:

  • Shipping costs and options

  • Estimated delivery times

  • International shipping questions

  • Tracking your order

  • Lost or damaged packages

For detailed shipping information, please visit our Shipping Policy page. If you need additional assistance, our team is ready to help.

Payment and Billing

If you have questions about payment methods, billing, or your account, we can assist with:

  • Accepted payment methods

  • Billing issues or discrepancies

  • Payment security and fraud prevention

  • Changes to payment information

  • Refund processing

We use Stripe for secure payment processing, ensuring that your transaction is safe and protected. If you encounter any issues during checkout, please contact us immediately.

Technical Support

If you experience technical issues while using our website, we want to know about them. Common technical issues include:

  • Difficulty navigating the site

  • Checkout problems

  • Login or account issues

  • Page loading errors

  • Payment gateway errors

Our team will work with you to resolve any technical issues and ensure that your shopping experience is smooth and hassle-free.

Wholesale and Bulk Orders

We work with retailers and businesses interested in carrying our products. If you are interested in wholesale opportunities, please contact us for more information. We offer competitive pricing, reliable shipping, and support for retailers of all sizes.

Artist and Collaboration Inquiries

We are always looking for talented artists to collaborate with. If you are an artist and would like to see your designs on our products, we would love to hear from you. Please send us examples of your work and a brief introduction.

V. Our Commitment to Customer Service

At 90vinatic LLC, exceptional customer service is not just a goal—it is a promise. We are committed to providing you with:

Responsiveness

We understand that when you reach out to us, you need answers. Our team is trained to respond to all inquiries as quickly as possible. We aim to acknowledge every message within 24 hours and work to resolve issues promptly.

Professionalism

Every interaction with our team is handled with professionalism and respect. We take your concerns seriously and treat you with the courtesy you deserve. Whether your issue is simple or complex, we approach it with the same level of care and attention.

Friendliness

We believe that customer service should be a pleasant experience. Our team is friendly, approachable, and genuinely interested in helping you. We want you to feel comfortable reaching out to us, whether you have a question, a concern, or just want to share your thoughts.

Problem-Solving

When issues arise, we focus on finding solutions. Our team is trained to think creatively and work with you to resolve problems in a way that leaves you satisfied. We do not just give you answers—we give you solutions.

Transparency

We believe in being honest and upfront with our customers. If there is a delay, an issue, or a limitation, we will tell you. We value your trust and believe that transparency is essential to building long-term relationships.

VI. Frequently Asked Questions About Contacting Us

What is the best way to contact you?

Email is often the fastest and most efficient way to reach us. Our team monitors thachln.90vinatic@gmail.com regularly and strives to respond within 24 hours. For urgent issues, you may also reach us by phone during business hours.

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours during normal business days. Most emails are answered within a few hours. If you call during business hours, you will speak with a representative directly. If you leave a voicemail, we will return your call within one business day.

Do you offer live chat support?

Currently, we do not offer live chat support. However, we are available by email and phone, and we are actively exploring ways to expand our support options in the future.

Can I visit your physical location?

We are an online retailer and do not have a physical storefront open to the public. Our headquarters address is for business correspondence only. We look forward to serving you through our website and digital channels.

What should I do if my issue is urgent?

If your issue is urgent, please call us directly at +84981556666 during business hours. For less urgent issues, email is perfectly fine, and we will respond as quickly as possible.

Do you have a mailing list?

Yes! We invite you to sign up for our mailing list to receive updates about new products, special offers, and artist collaborations. You can subscribe on our website.

How do I update my contact information with you?

If you have an account on our website, you can update your contact information by logging in and editing your profile. If you need assistance, please contact us and we will be happy to help.

VII. Your Feedback Matters

At 90vinatic LLC, we are committed to continuous improvement. Your feedback is invaluable in helping us grow, evolve, and serve you better. Whether you have a suggestion for a new product, feedback about your shopping experience, or a comment about our customer service, we want to hear from you.

We encourage you to share your thoughts with us. Your voice helps us understand what we are doing well and where we can improve. We take every piece of feedback seriously and use it to guide our decisions.

How to Provide Feedback

You can provide feedback by:

  • Emailing us at thachln.90vinatic@gmail.com

  • Calling us at +84981556666

  • Leaving a review on our website

  • Reaching out through our social media channels

We appreciate every customer who takes the time to share their thoughts. Thank you for helping us become better.

VIII. Social Media

Connect with us on social media to stay up to date with our latest products, artist collaborations, and behind-the-scenes content. We love seeing how you incorporate our products into your daily life and look forward to building our online community.

We are active on the following platforms:

  • Website: 90vinatic.shop

  • Email: thachln.90vinatic@gmail.com

We encourage you to follow us, engage with our posts, and share your own photos featuring 90vinatic products. Use our hashtags and tag us to be featured on our channels!

IX. Privacy and Security

When you contact us, you trust us with your personal information. We take that trust seriously and are committed to protecting your privacy.

We collect and use your contact information solely for the purpose of responding to your inquiries, processing your orders, and improving our services. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

For more detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

X. How to Reach Us – Quick Reference

Here is a quick summary of how to reach 90vinatic LLC:

Method Details
Address 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email thachln.90vinatic@gmail.com
Phone +84981556666
Website 90vinatic.shop
Business Hours Mon–Fri: 9 AM–6 PM MT, Sat: 10 AM–4 PM MT

We look forward to hearing from you. Whether you are reaching out with a question, a concern, or just to say hello, we are here and ready to assist you.

XI. Final Words

Thank you for choosing 90vinatic LLC. We are proud to serve you and are committed to making your experience with us exceptional from start to finish. Your trust and satisfaction mean the world to us, and we are always here to support you.

Do not hesitate to reach out. Whether you are curious about a product, need help with an order, or simply want to share how much you love your new sticker or card, we are listening. We believe that every interaction is an opportunity to build a relationship, and we value the connection we share with our customers.

We look forward to hearing from you and hope you enjoy exploring all that 90vinatic LLC has to offer.

Contact us today. We are here to help.

— The 90vinatic LLC Team