Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page. At 90vinatic LLC, we understand that you may have questions about our products, ordering process, shipping, returns, and more. We have compiled this comprehensive FAQ section to provide you with clear, detailed answers to the most common inquiries we receive from our customers.

We believe that informed customers are happy customers. Whether you are a first-time visitor to our website or a loyal member of our community, this page is designed to help you find the information you need quickly and easily. If you cannot find the answer to your question here, please do not hesitate to contact us directly. Our friendly and knowledgeable customer service team is always here to help.

I. About 90vinatic LLC

What is 90vinatic LLC?

90vinatic LLC is an American company based in Sheridan, Wyoming, specializing in artist-designed accessories and gifts. We offer a curated collection of high-quality stickers, greeting cards, and other creative products that are designed to bring joy, inspiration, and a touch of personality to everyday life.

Our products feature original artwork from independent artists, and we are proud to support creativity, sustainability, and community through our business practices. Every purchase from 90vinatic LLC supports independent artists and environmental causes through our partnership with 1% For The Planet.

Where are you located?

Our headquarters and mailing address is:

90vinatic LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

While we are based in Wyoming, we serve customers across all 50 states and internationally. We operate primarily as an online retailer, and our products are shipped from our fulfillment centers directly to you.

When was 90vinatic LLC founded?

90vinatic LLC was founded in [Year] with a vision to bring unique, artist-designed products to customers who value creativity, quality, and originality. Since our founding, we have grown from a small operation to a trusted brand serving customers across the United States and around the world.

What makes 90vinatic LLC different from other retailers?

We believe that several factors set us apart:

  • Original Artist Designs – All of our products feature artwork created by real human artists. We do not use AI-generated designs or generic templates.

  • Quality Materials – Our stickers are weatherproof, sun-proof, and long-lasting. Our greeting cards are printed on 100% post-consumer recycled paper with soy inks.

  • Sustainability Commitment – We are proud members of 1% For The Planet, donating 1% of our sales to environmental causes.

  • Customer-Centric Approach – We prioritize your satisfaction with responsive customer service, secure payments, and hassle-free returns.

  • Made in USA – Many of our products are manufactured in the United States, supporting local jobs and quality craftsmanship.

Do you support any charitable causes?

Yes! We are proud to be a member of 1% For The Planet, a global movement of businesses that commit to donating 1% of their sales to environmental causes. This commitment is at the heart of who we are as a company. We also support independent artists by providing fair compensation and a platform for their work.

II. Products

What types of products do you sell?

We specialize in artist-designed accessories, including:

  • Stickers – Weatherproof, sun-proof, long-lasting stickers featuring original artwork from independent artists. Perfect for water bottles, laptops, car bumpers, and more.

  • Greeting Cards – Beautiful A2-sized cards printed on 100% post-consumer recycled paper with soy inks. Available in a variety of designs for all occasions.

  • Accessories – We also offer a selection of buttons, pins, magnets, and other creative accessories designed by our artists.

Who are your artists?

We collaborate with a diverse group of talented independent artists, including:

  • Lili Todd

  • Allison Cole

  • Gemma Correll

  • Audrey Herbertson

  • Jacqueline Colley

  • Doodle by Meg

  • Ephemera

  • Andrea Kang

  • And many more

Each artist brings their unique style, humor, and perspective to our products. We are proud to showcase their work and support their creative endeavors.

Are your stickers really weatherproof?

Yes! Our stickers are designed to be durable and long-lasting. They are:

  • Weatherproof – Resistant to rain, snow, and humidity

  • Sun-proof – Fade-resistant and designed to withstand UV exposure

  • Kiss-cut – For extra protection and easy peeling

  • Durable – Built to last on water bottles, laptops, car bumpers, and outdoor gear

Our stickers are made to withstand the elements, so you can enjoy them for years to come.

What are your stickers made of?

Our stickers are made from high-quality vinyl materials that are both durable and weather-resistant. They are designed to adhere to a variety of surfaces, including metal, plastic, glass, and more. The specific materials vary by product, but we always prioritize quality and longevity.

What sizes are your stickers?

Our stickers come in a variety of sizes, typically ranging from approximately 2.5 inches to 3.5 inches on the longest side. Each product listing includes specific measurements, so you can choose the size that best suits your needs.

Are your greeting cards eco-friendly?

Absolutely. Our greeting cards are:

  • Printed on FSC-certified 100% post-consumer recycled paper

  • Printed with soy-based inks

  • Packaged with recycled envelopes

  • Designed to be both beautiful and sustainable

We believe that great design should not come at the expense of the planet, and our greeting cards reflect that commitment.

Do you offer custom or personalized products?

At this time, we do not offer custom or personalized products. All of our products feature original artwork from our artists and are available in the designs and sizes listed on our website. We may explore customization options in the future, so stay tuned!

Can I buy products in bulk or wholesale?

Yes! We welcome wholesale and bulk orders. If you are a retailer, business, or organization interested in carrying our products, please contact us for more information. We offer competitive pricing, reliable shipping, and dedicated support for wholesale customers.

To inquire about wholesale opportunities, please contact us at thachln.90vinatic@gmail.com.

How do I care for my stickers?

To ensure the longevity of your stickers:

  • Apply to clean, dry surfaces

  • Avoid excessive rubbing or scratching

  • For best results, avoid placing stickers on surfaces that are frequently washed with harsh chemicals

  • While our stickers are weatherproof, extreme conditions over long periods may affect their appearance

III. Ordering

How do I place an order?

Placing an order on 90vinatic.shop is simple:

  1. Browse our products and add items to your shopping cart

  2. Click the cart icon to review your selections

  3. Proceed to checkout and enter your shipping and billing information

  4. Select your preferred payment method

  5. Review your order and click “Place Order”

You will receive an order confirmation email shortly after completing your purchase.

Do I need to create an account to order?

No. You can shop as a guest without creating an account. However, creating an account offers several benefits:

  • Faster checkout for future purchases

  • Order history and tracking

  • Save your favorite products

  • Receive exclusive offers and updates

Creating an account is quick and free, and we never share your information with third parties.

Can I change or cancel my order after placing it?

We process orders quickly, so we cannot guarantee that we will be able to make changes or cancel your order after it has been placed. However, we will do our best to accommodate your request.

If you need to change or cancel your order, please contact us immediately at thachln.90vinatic@gmail.com or call us at +84981556666. If your order has not yet been shipped, we will do our best to assist you.

How do I know if my order was successful?

After placing an order, you will receive an order confirmation email to the email address you provided at checkout. This email includes your order number, a summary of your purchase, and other important details.

If you do not receive a confirmation email within a few hours, please check your spam or junk folder. If you still cannot find it, please contact us to confirm that your order was processed successfully.

What should I do if I made a mistake in my shipping address?

If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update your address before your order ships. Once your order has been shipped, we cannot change the delivery address.

Please double-check your shipping address at checkout to avoid delays and additional charges.

Can I order products as a gift?

Yes! Our products make wonderful gifts. When placing your order, simply enter the recipient’s shipping address at checkout. We do not include pricing information in our packages, so your gift recipient will not see the price.

If you would like to include a gift message, please include it in the order notes during checkout, and we will do our best to accommodate your request.

Is there a minimum order quantity?

There is no minimum order quantity for standard customers. You can order as little as one product. For wholesale and bulk orders, minimum order quantities may apply. Please contact us for more information.

IV. Payments

What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards – Visa, Mastercard, American Express, Discover, Diners Club, and JCB

  • Apple Pay – For compatible devices

  • Google Pay – For compatible devices

All payments are processed securely through Stripe, our trusted payment partner.

Is my payment information secure?

Yes. We take payment security very seriously. All transactions are processed through Stripe, which is certified as a PCI DSS Level 1 Service Provider – the highest level of security certification in the payments industry.

Your payment information is encrypted using SSL technology and tokenized for additional protection. We never store your full credit card details on our own servers.

Will I be charged sales tax?

Sales tax may be added to your order based on applicable state and local tax laws. The amount of tax will be calculated and displayed at checkout before you complete your purchase.

Why was my card declined?

There are several reasons why a card may be declined during checkout:

  • Insufficient funds

  • Incorrect card information (number, expiration date, CVV)

  • Card restrictions (international transactions, daily limits)

  • Fraud prevention measures by your bank

If your card is declined, we recommend trying an alternative payment method or contacting your bank for assistance. If the issue persists, please contact us for help.

How does Stripe protect my payment?

Stripe uses multiple layers of security to protect your payment information:

  • Encryption – All data is encrypted in transit using SSL

  • Tokenization – Your card number is replaced with a unique token for processing

  • Fraud Detection – Advanced algorithms detect and prevent fraudulent transactions

  • PCI DSS Compliance – Stripe meets the highest security standards in the industry

For more information, please refer to our Payment Methods page.

What is Apple Pay and Google Pay?

Apple Pay and Google Pay are digital wallet services that allow you to make payments using your mobile device or computer. They offer a fast, secure, and convenient checkout experience.

With Apple Pay (on iOS devices) or Google Pay (on Android devices), you can complete your purchase with a simple touch or glance, without needing to enter your card details manually. Your card information is never shared with merchants, adding an extra layer of security.

Do you offer installment payment plans?

Currently, we do not offer installment payment plans such as Buy Now, Pay Later. We accept full payment at the time of purchase. We may explore additional payment options in the future.

V. Shipping

Where do you ship?

We ship to addresses within the United States and to many international destinations. We are proud to serve customers across all 50 states and around the world.

For specific shipping availability, please enter your address at checkout to see if we ship to your location.

How much does shipping cost?

Shipping costs vary based on the destination, weight, and shipping method selected. You will be able to see the shipping cost at checkout before you complete your purchase.

We offer competitive shipping rates and strive to be transparent about all costs. For international orders, duties and taxes may apply and are the responsibility of the customer.

How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Estimated delivery times include:

  • Standard Shipping (US) – 3 to 7 business days after dispatch

  • Expedited Shipping – 1 to 3 business days after dispatch

  • International Shipping – 7 to 21 business days after dispatch (depending on destination)

Please note that these are estimates and not guarantees. Delays may occur due to carrier issues, weather, customs processing, or other circumstances beyond our control.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

If you have created an account with us, you can also log in to view your order status and tracking information.

What if my package is lost or stolen?

If your package is lost or stolen after delivery, please follow these steps:

  1. Check with neighbors or family members who may have received the package

  2. Contact the shipping carrier to file a claim

  3. Contact us for assistance

We are committed to helping you resolve delivery issues. While we are not responsible for packages that are delivered and then stolen, we will work with you and the carrier to the best of our ability.

Do you ship to PO boxes?

Yes, we ship to PO boxes within the United States using USPS. For international orders, some restrictions may apply.

What happens if my package is returned to sender?

If a package is returned to us due to an incorrect address, refusal, or failure to claim, we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to have the order reshipped, we will issue a refund for the product value, minus the original shipping costs and any restocking fees.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the address before your order ships. Once your order has been shipped, we cannot change the delivery address.

VI. Returns and Refunds

What is your return policy?

We accept returns on eligible products within 30 days of the delivery date. Items must be in new, unused condition with all original packaging and accessories included.

For detailed information, please refer to our Refund and Return Policy page.

How do I initiate a return?

To initiate a return, please contact us at thachln.90vinatic@gmail.com or call us at +84981556666. Our team will provide you with return instructions, including the address for returns.

You must obtain return authorization before shipping any items back to us.

Who pays for return shipping?

If you are returning an item due to a change of mind, you are responsible for return shipping costs. If the item is defective, damaged, or we made an error with your order, we will cover the return shipping costs.

How long does it take to process a refund?

Once we receive and inspect your return, refunds are processed within 3 to 5 business days. It may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Will I receive a full refund?

If the returned item meets all eligibility criteria, you will receive a full refund of the purchase price. Original shipping costs are non-refundable unless the return is due to a defect, damage, or our error.

A restocking fee may apply for items that are returned in less than original condition or outside the return window.

Can I exchange an item?

Yes, exchanges are available for eligible items. Please contact us to initiate an exchange, and we will guide you through the process.

What if my item is defective or damaged?

Please contact us immediately if you receive a defective or damaged item. We will arrange for a replacement, refund, or other resolution at no additional cost to you. We recommend contacting us within 7 days of receiving your order to ensure timely resolution.

Can I return a gift?

Yes, gifts can be returned. Refunds for gift returns are issued to the original purchaser. If you are not the original purchaser, you may be eligible for store credit instead.

VII. Account and Website

Do I need to create an account to shop?

No. You can shop as a guest without creating an account. However, creating an account offers benefits such as faster checkout, order history, and exclusive offers.

How do I create an account?

To create an account, click the “Sign Up” or “Register” link on our website and fill in the required information. You will need to provide a valid email address and create a password.

I forgot my password. How do I reset it?

If you have forgotten your password, click the “Forgot Password” link on the login page. Enter your email address, and we will send you a link to reset your password.

How do I update my account information?

You can update your account information by logging in and navigating to your account settings. From there, you can change your name, email address, shipping address, and password.

Is my personal information safe?

Yes. We take your privacy seriously and implement reasonable security measures to protect your personal information. We do not sell or share your data with third parties for marketing purposes without your explicit consent.

For more information, please refer to our Privacy Policy.

Does your website use cookies?

Yes, we use cookies to improve your browsing experience, analyze website traffic, and provide a personalized shopping experience. For more information about our use of cookies, please refer to our Privacy Policy.

VIII. Artist Collaborations

How do you choose the artists you work with?

We collaborate with artists whose work resonates with our values and our customers. We look for originality, creativity, and a unique artistic voice. Our artists come from diverse backgrounds and bring a wide range of styles and perspectives to our products.

If you are an artist interested in collaborating with us, please reach out. We are always excited to discover new talent.

Can I submit my artwork to be considered for products?

Yes! We are always looking for talented artists to collaborate with. If you would like to submit your artwork for consideration, please email us at thachln.90vinatic@gmail.com with examples of your work and a brief introduction. We will review your submission and contact you if we see a potential fit.

Do artists receive royalties?

Yes. We believe in fair compensation for artists. Our collaboration agreements include royalty arrangements that ensure artists are paid for their work. We are committed to supporting independent artists and building sustainable partnerships.

IX. Sustainability and Ethics

What is 1% For The Planet?

1% For The Planet is a global movement of businesses that commit to donating 1% of their sales to environmental causes. Members of 1% For The Planet support approved environmental organizations around the world.

We are proud to be a member of 1% For The Planet and to contribute to the protection and restoration of our planet. Through our membership, we support organizations that work to address climate change, protect biodiversity, and promote sustainability.

Are your products eco-friendly?

We prioritize sustainability in our product development. Our greeting cards are printed on FSC-certified 100% post-consumer recycled paper with soy inks. Our stickers are made from durable materials designed to last, reducing waste.

We are also committed to using eco-friendly packaging whenever possible and continuously exploring ways to reduce our environmental footprint.

Where are your products manufactured?

Many of our products are manufactured in the United States, supporting local jobs and quality craftsmanship. Some of our products may be sourced internationally, but we always ensure that our manufacturing partners meet our standards for quality and ethical practices.

X. Customer Support

How do I contact customer support?

You can reach us via:

  • Email: thachln.90vinatic@gmail.com

  • Phone: +84981556666

We aim to respond to all inquiries within 24 hours during normal business days. Our customer service team is here to assist you with any questions or concerns.

What are your customer service hours?

Our customer service team is available:

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday: 10:00 AM – 4:00 PM (Mountain Time)
Sunday: Closed

We are closed on major U.S. holidays. If you contact us outside of these hours, we will respond during the next business day.

What should I do if I have a complaint?

If you have a complaint, please contact us directly so that we can resolve the issue. We take all complaints seriously and are committed to addressing your concerns promptly and fairly.

Do you offer live chat support?

Currently, we do not offer live chat support. However, we are available by email and phone, and we are actively exploring ways to expand our support options in the future.

XI. Technical Issues

What should I do if the website is not loading properly?

If you are experiencing issues with our website, please try the following:

  • Refresh the page

  • Clear your browser cache and cookies

  • Try using a different browser or device

  • Check your internet connection

  • Wait a few minutes and try again

If the issue persists, please contact us and provide details about the problem, including any error messages you received.

What should I do if I encounter an error during checkout?

If you encounter an error during checkout, please try the following steps:

  • Refresh the page and try again

  • Clear your browser cache and cookies

  • Try a different payment method

  • Try using a different browser or device

If the issue persists, please contact us immediately. We will investigate the issue and help you complete your purchase.

Is the website mobile-friendly?

Yes, our website is optimized for mobile devices. You can browse, shop, and complete your purchase from your smartphone or tablet.

XII. Promotions and Discounts

Do you offer discounts or promotions?

Yes, we offer promotions and discounts from time to time. To stay informed, we recommend:

  • Signing up for our email newsletter

  • Following us on social media

  • Checking our website regularly

Promotional offers are subject to terms and conditions, which will be communicated at the time of the offer.

How do I use a discount code?

To use a discount code, enter the code in the discount code field during checkout. The discount will be applied to your order total. Please ensure that the code is entered correctly and that you meet any terms or conditions associated with the offer.

Can I combine multiple discount codes?

Typically, only one discount code can be used per order. If you have multiple codes, we recommend using the one that offers the best value.

Do you offer military, student, or other discounts?

At this time, we do not offer specific discounts for military personnel, students, or other groups. However, we do offer promotions and sales that are available to all customers. We are exploring ways to expand our discount offerings in the future.

XIII. Gift Cards

Do you sell gift cards?

Currently, we do not offer gift cards. We may introduce gift cards in the future. For now, you can purchase products directly as gifts for friends and family.

Can I return a gift card?

Gift card purchases are final and non-refundable. If you have questions about gift cards, please contact us.

XIV. International Orders

Do you ship internationally?

Yes, we ship to many international destinations. International shipping availability is displayed at checkout. Please note that international orders may be subject to customs duties, taxes, and fees.

How long does international shipping take?

International shipping times vary by destination and typically range from 7 to 21 business days after dispatch. Delivery times are estimates and are not guaranteed.

Will I have to pay customs duties or taxes?

International customers are responsible for any customs duties, import taxes, or fees imposed by their respective countries. These charges are not included in the purchase price and are collected by customs authorities.

We recommend checking with your local customs office to understand any potential charges before placing your order.

What currency are prices listed in?

All prices on our website are listed in United States Dollars (USD). Your financial institution may apply currency conversion fees for international transactions.

XV. Privacy and Data Protection

How do you use my personal information?

We use your personal information to process orders, provide customer service, and improve your shopping experience. We do not sell or rent your information to third parties for marketing purposes.

For detailed information, please refer to our Privacy Policy.

Do you share my information with third parties?

We share your information with trusted third parties only as necessary to fulfill your order, such as shipping carriers and payment processors. These parties are required to protect your information and use it only for the purposes for which it was shared.

How do I unsubscribe from marketing emails?

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the “Unsubscribe” link at the bottom of any marketing email. You can also contact us to request removal from our mailing list.

XVI. Security

Is it safe to shop on your website?

Yes. Shopping on 90vinatic.shop is safe and secure. We use industry-standard security measures, including SSL encryption and PCI DSS compliant payment processing through Stripe, to protect your data.

What is SSL encryption?

SSL (Secure Sockets Layer) encryption is a security protocol that protects data transmitted between your browser and our server. When you see “https” in the URL and a padlock icon in your browser, it indicates that your connection is secure.

What should I do if I suspect fraudulent activity?

If you suspect fraudulent activity on your account or with your order, please contact us immediately. We will investigate the issue and take appropriate action. You should also contact your bank or card issuer to report any unauthorized charges.

XVII. Miscellaneous

Do you have a physical store?

No, we operate primarily as an online retailer. We do not have a physical storefront open to the public. Our headquarters address is for business correspondence only.

Can I pick up my order in person?

Currently, we do not offer in-person pickup. All orders are shipped directly to your provided address.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our products arrive in attractive packaging that makes them suitable for gifting.

How can I provide feedback?

We welcome your feedback! You can share your thoughts by:

  • Emailing us at thachln.90vinatic@gmail.com

  • Leaving a review on our website

  • Contacting us via phone

Your feedback helps us improve and better serve our customers.

XVIII. Still Have Questions?

We hope this FAQ page has answered your questions. If you still have questions or need further assistance, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is here to help.

90vinatic LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: thachln.90vinatic@gmail.com
Phone: +84981556666
Website: 90vinatic.shop

We aim to respond to all inquiries within 24 hours during normal business days.

XIX. Final Words

Thank you for taking the time to read our Frequently Asked Questions. We understand that shopping online comes with many questions, and we are committed to providing you with the information you need to make informed decisions.

At 90vinatic LLC, we value your trust and are dedicated to delivering exceptional products and service. Whether you are browsing our collection for the first time or you are a returning customer, we appreciate your business and look forward to serving you.

If you have any additional questions not covered in this FAQ, please reach out. We are here to help and are always happy to hear from you.

Shop with confidence. Shop with 90vinatic LLC.

— The 90vinatic LLC Team