Refund and Return Policy

At 90vinatic LLC, we want you to be completely satisfied with every purchase you make from us. We understand that sometimes a product may not meet your expectations, or you may change your mind about an item. That is why we have designed our refund and return policy to be fair, transparent, and straightforward.

Our commitment to customer satisfaction is at the heart of everything we do. If you are not entirely happy with your purchase, we are here to make it right. This policy outlines the conditions under which you may return products, request refunds, and exchange items. We encourage you to read this policy carefully so that you understand your rights and our obligations.

Your trust is important to us, and we are committed to providing you with a hassle-free returns experience. Please do not hesitate to contact us if you have any questions about this policy or need assistance with a return.

I. Our Commitment to Your Satisfaction

Why We Have a Return Policy

We believe that every purchase should bring you joy. However, we also recognize that online shopping comes with uncertainties. Colors may appear differently on various screens, sizes may not match your expectations, or you may simply change your mind. Our return policy is designed to give you peace of mind when shopping with us.

We stand behind the quality of our products and want you to feel confident in your purchase. If something is not right, we will work with you to resolve the issue quickly and fairly. Our goal is to ensure that you have a positive experience with 90vinatic LLC, whether you keep the product or return it.

Our Guarantee to You

When you shop at 90vinatic.shop, you are protected by our satisfaction guarantee. We promise to:

  • Accept returns on eligible products within a reasonable timeframe

  • Process refunds promptly once we receive and inspect your return

  • Provide exchanges when available and when you prefer a different item

  • Offer responsive customer support to guide you through the returns process

  • Handle each case with fairness and understanding

We are not just a business; we are a community of people who value creativity and quality. We want you to feel valued and respected throughout your shopping journey, including the returns process.

II. Return Eligibility

Standard Return Policy

We accept returns on most products within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be in new, unused, and unopened condition

  • The item must be in its original packaging, including any protective seals or wrapping

  • The item must be accompanied by a proof of purchase (order confirmation or receipt)

  • The item must be returned with all original accessories, tags, and documentation

Items that have been used, damaged, or altered in any way may not be eligible for a refund. We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Due to the nature of certain products and hygiene considerations, some items are not eligible for return. These include:

  • Opened or used stickers – For hygiene reasons, we cannot accept returns on stickers that have been removed from their original packaging

  • Opened greeting cards – Cards that have been opened or written in are not eligible for return

  • Final sale items – Products marked as “Final Sale” or “Clearance” cannot be returned or exchanged

  • Custom or personalized products – Items that have been customized or personalized for you are not eligible for return

  • Digital products – We do not accept returns on downloadable or digital products

  • Gift cards – Gift card purchases are final and non-refundable

If you are unsure whether a product is returnable, please contact us before making your purchase. We are happy to clarify any questions you may have.

Defective or Damaged Products

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately. We will work with you to resolve the issue, which may include:

  • A full refund

  • A replacement product

  • A store credit or exchange

We stand behind the quality of our products and will take responsibility for any manufacturing defects or shipping damage. Please notify us within 7 days of receiving your order if you believe your product is defective or damaged. This allows us to address the issue promptly and provide you with the appropriate resolution.

Order Errors

If we made an error with your order—such as sending the wrong item or incorrect quantity—please let us know as soon as possible. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no cost to you.

Your satisfaction is important to us, and we take full responsibility for any mistakes on our part.

III. How to Initiate a Return

Step-by-Step Return Process

Returning an item to 90vinatic LLC is simple and straightforward. Follow these steps to initiate your return:

Step 1: Contact Us

Before sending any items back, please contact us to initiate the return process. You can reach us by:

  • Email: thachln.90vinatic@gmail.com

  • Phone: +84981556666

When you contact us, please have the following information ready:

  • Your order number

  • The name on the order

  • A description of the item(s) you wish to return

  • The reason for the return (e.g., changed mind, defective, wrong item, etc.)

Our team will review your request and provide you with return instructions, including the address to which you should send your return.

Step 2: Prepare Your Return

Once we have approved your return, please prepare your package. Ensure that:

  • The item is in its original, unused condition

  • The item is securely packaged to prevent damage during shipping

  • All original packaging, tags, and accessories are included

  • Your order number or return authorization number is clearly marked on the package

We recommend using a trackable shipping method to send your return. This protects you in case the package is lost or delayed in transit.

Step 3: Ship Your Return

Ship your return to the address provided by our team. Please note that you are responsible for the cost of return shipping unless:

  • The item is defective or damaged

  • We made an error with your order

  • The item is being returned for an exchange (in some cases)

If your return is due to a defect, damage, or our error, we will reimburse you for reasonable return shipping costs. Please retain your shipping receipt for reimbursement purposes.

Step 4: Await Inspection and Refund

Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. This inspection typically takes 3 to 5 business days from the date we receive the package.

After the inspection is complete, we will process your refund or exchange. You will receive a confirmation email once your refund has been issued.

IV. Return Shipping

Who Pays for Return Shipping?

The party responsible for return shipping depends on the reason for the return:

  • Change of mind – The customer is responsible for return shipping costs

  • Defective or damaged product – 90vinatic LLC will cover return shipping costs

  • Order error (wrong item, quantity, etc.) – 90vinatic LLC will cover return shipping costs

  • Exchange – In most cases, the customer is responsible for return shipping; we may cover shipping for the exchange item depending on the circumstances

If we are covering your return shipping, we will provide you with a prepaid shipping label or reimburse you for the shipping cost upon receipt of the return.

Shipping Methods

We recommend using a trackable shipping method for all returns. This allows you to track your package and confirm its delivery to us. We are not responsible for returns that are lost or damaged in transit, so please ensure that your package is properly insured and tracked.

When shipping your return, please consider the following:

  • Use a sturdy box or padded envelope to protect the item

  • Include all original packaging and materials

  • Keep a copy of your shipping receipt and tracking number for your records

International Returns

For international returns, please be aware that you may be responsible for customs duties, taxes, and any other import fees. We recommend checking with your local customs office before shipping your return to understand any potential charges.

If you are returning a defective or incorrect item internationally, please contact us for assistance with the return process. We will work with you to minimize any additional costs.

V. Refund Processing

Refund Eligibility

To qualify for a refund, returned items must meet the conditions outlined in Section II of this policy. Items that are returned in a condition other than original will be subject to a restocking fee or may be denied altogether.

Once we receive and inspect your return, we will determine if you are eligible for a full refund or if adjustments need to be made.

Refund Methods

Refunds are issued to the original payment method used at checkout. This ensures that the refund is processed securely and efficiently. If you used multiple payment methods, we will refund each method proportionally.

Refund Timeframes

After we receive your return and complete the inspection, we will process your refund. The timeframe for receiving your refund depends on your payment method:

  • Credit and debit cards – Refunds are typically processed within 5 to 10 business days after we approve the return. The exact timeline depends on your bank or card issuer.

  • Apple Pay and Google Pay – Refunds are processed through the same payment gateway and typically appear within 5 to 10 business days.

  • Store credit – If you opted for store credit instead of a refund to your payment method, it will be issued within 24 to 48 hours of return approval.

Please note that weekends and public holidays may affect processing times. If you have not received your refund after 10 business days, please contact your bank or card issuer first, as they may have internal processing delays.

Partial Refunds and Restocking Fees

In certain cases, we may issue a partial refund or apply a restocking fee. Situations where this may occur include:

  • Returned items that are not in original condition – If the item is used, damaged, or missing parts, a partial refund may be issued

  • Items returned outside the return window – Returns received after the 30-day window may be subject to a restocking fee or may be denied

  • Clearance or final sale items – These items are non-refundable but may be eligible for store credit in some cases

Restocking fees, when applied, will be deducted from your refund amount. We will notify you of any fees before processing your refund.

What If My Refund Is Delayed?

If you have not received your refund within the expected timeframe, please take the following steps:

  1. Check with your bank or card issuer – Banks may have internal processing times that delay the appearance of refunds on your statement

  2. Confirm your return was delivered – Use your tracking number to verify delivery to our returns facility

  3. Contact us – Reach out to us at thachln.90vinatic@gmail.com with your order number and tracking information, and we will investigate the delay

We are committed to resolving refund delays promptly and will work with you to ensure that you receive your money back as quickly as possible.

VI. Exchanges

Exchange Eligibility

We understand that sometimes you may receive a product that you like but would prefer a different style, color, or size. If the item you received is in new, unused condition and in its original packaging, you may request an exchange.

Exchanges are subject to product availability. If the item you want is no longer available, we will offer you a refund or store credit instead.

How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact us – Reach out to us via email or phone, and let us know which item you would like to exchange and what product you would prefer instead

  2. Return the original item – Follow our return instructions and ship the original item back to us

  3. Receive your new item – Once we receive and inspect your return, we will process your exchange and ship the new item to you

Exchange Shipping Costs

In most cases, you are responsible for the shipping costs associated with returning the original item and shipping the new item to you. However, if the exchange is due to a defect, damage, or our error, we will cover the shipping costs.

For exchanges requested by the customer (e.g., change of mind), shipping costs are non-refundable and will be the responsibility of the customer.

Exchanges vs. Refunds

If you are unsure whether to request an exchange or a refund, consider the following:

  • Exchange – Choose this option if you would like to receive a different product instead of the one you ordered

  • Refund – Choose this option if you would prefer to return the item and receive your money back

We are happy to help you decide which option is best for your situation.

VII. Damaged, Defective, or Incorrect Items

Immediate Action Required

If you receive a product that is damaged, defective, or incorrect, please contact us immediately and no later than 7 days after receiving your order. The sooner you notify us, the faster we can resolve the issue for you.

When contacting us about a damaged or defective item, please include:

  • Your order number

  • A description of the issue

  • Photos showing the damage or defect (if applicable)

Photos help us document the issue and process your claim more efficiently. We appreciate your cooperation in providing this information.

Resolution Options

Depending on the nature of the issue, we will offer one or more of the following resolutions:

  • Full refund – We will refund the full purchase price of the item, including shipping costs

  • Replacement – We will send you a replacement item at no additional cost

  • Partial refund – If you would like to keep the item despite minor damage, we may offer a partial refund

  • Store credit – We may offer store credit for the value of the item

We will work with you to determine the best resolution for your situation.

Shipping Costs for Damaged Items

If you are returning a damaged or defective item, we will cover the return shipping costs. We may provide you with a prepaid shipping label or reimburse you for the shipping expense upon receipt of the return.

Please retain your shipping receipt for reimbursement purposes.

VIII. Order Cancellations

Before Shipment

If you need to cancel an order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee that we will be able to cancel your order before it ships.

If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method. There is no cancellation fee for orders that have not yet been processed or shipped.

After Shipment

If your order has already been shipped, you will need to wait until it is delivered and then initiate a return. Shipping costs for the original order are non-refundable in this case.

If you refuse delivery of a package, the item will be returned to us. However, we will deduct the shipping costs from your refund, and a restocking fee may apply.

Non-Cancelable Orders

Some orders may not be eligible for cancellation, including:

  • Gift card purchases

  • Digital product purchases

  • Custom or personalized orders

If you have questions about whether your order can be canceled, please contact us for clarification.

IX. Returns and Taxes

Sales Tax

If you were charged sales tax on your original order and the item is returned, the sales tax will be included in your refund. The amount of tax refunded will correspond to the amount of tax originally charged for the returned item(s).

Duties and Customs Fees

For international orders, duties and customs fees are not refundable by 90vinatic LLC. If you choose to return an item, you may be responsible for any fees associated with the return shipment. We recommend checking with your local customs office for more information.

X. Store Credit

Opting for Store Credit

If you prefer, you may request store credit instead of a refund to your original payment method. Store credit is issued as a digital gift card that can be used for future purchases on 90vinatic.shop.

Store credit is non-transferable and cannot be redeemed for cash. It does not expire, so you can use it at any time.

Benefits of Store Credit

  • No waiting for funds to clear to your account

  • No need to contact your bank for processing delays

  • Quick and convenient for future purchases

To request store credit instead of a refund, simply let us know when you initiate your return.

XI. Exceptions and Special Cases

Gift Returns

If you received a product as a gift and would like to return it, please contact us. Gift returns are processed differently than standard returns:

  • The refund will be issued to the original purchaser

  • You may receive a store credit if you are not the original purchaser

Please have the order number or the gift-giver’s name ready when you contact us.

Bulk and Wholesale Orders

If you are a wholesale customer or have placed a bulk order, returns are subject to different terms. Wholesale returns must be coordinated through our wholesale support team and are subject to the terms of your wholesale agreement.

For more information about bulk and wholesale returns, please contact us directly.

Lost or Stolen Packages

If your package is lost or stolen after delivery, please follow these steps:

  1. Check with neighbors – Sometimes packages are delivered to the wrong address

  2. Contact the shipping carrier – File a claim with the carrier to investigate

  3. Contact us – We will work with you to resolve the issue

Please note that we are not responsible for packages that are delivered to the correct address and then stolen. However, we are committed to helping you locate your package and will work with the shipping carrier to the best of our ability.

Unclaimed Packages

If a package is returned to us as unclaimed or undeliverable due to an incorrect address provided by the customer, we will:

  1. Contact you to confirm a valid address

  2. Arrange for reshipment at your expense

  3. Alternatively, issue a refund for the product value less shipping costs and any restocking fees

Please ensure that your shipping address is correct at checkout to avoid delays and additional charges.

XII. Our Commitment to Quality

Quality Assurance

We take quality seriously at 90vinatic LLC. Every product in our catalog is carefully inspected before it is shipped to you. We work closely with our manufacturing partners to ensure that our stickers, greeting cards, and accessories meet our high standards.

However, despite our best efforts, issues can sometimes arise. If a product does not meet your expectations or if there is a manufacturing defect, we want to know about it. Your feedback helps us improve our products and processes.

Continuous Improvement

We are constantly learning and evolving. We use customer feedback to improve our products, packaging, and shipping processes. Your satisfaction drives us to be better every day.

XIII. Frequently Asked Questions About Returns

How long do I have to return an item?

You have 30 days from the delivery date to initiate a return. Items returned after this window may be subject to a restocking fee or may be denied.

What condition must returned items be in?

Returned items must be in new, unused, and unopened condition, with all original packaging, tags, and accessories included. Items that have been used, damaged, or altered may not be eligible for a full refund.

Who pays for return shipping?

If you are returning an item due to a change of mind, you are responsible for the return shipping costs. If the item is defective, damaged, or we made an error with your order, we will cover the return shipping costs.

How long does it take to process a refund?

Once we receive and inspect your return, we process refunds within 3 to 5 business days. It may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Can I exchange an item?

Yes, exchanges are available for eligible items. Please contact us to initiate an exchange, and we will guide you through the process.

What if my item is defective or damaged?

Please contact us immediately if you receive a defective or damaged item. We will arrange for a replacement, refund, or other resolution at no additional cost to you.

Can I return a gift?

Yes, gifts can be returned. Refunds for gift returns are issued to the original purchaser. You may also be eligible for store credit if you are not the original purchaser.

Do you offer free returns?

We offer free returns for defective, damaged, or incorrect items. For returns due to change of mind, the customer is responsible for return shipping costs.

What if I refuse delivery of my package?

If you refuse delivery, the package will be returned to us. A refund will be processed for the product value, minus shipping costs and any restocking fees.

How do I contact you about a return?

You can reach us via email at thachln.90vinatic@gmail.com or by phone at +84981556666. We are here to help with any questions or concerns you may have.

XIV. Contact Us About Returns

If you have any questions about this refund and return policy, or if you need assistance with a return, please do not hesitate to reach out to us. Our friendly and knowledgeable customer service team is here to help.

90vinatic LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: thachln.90vinatic@gmail.com
Phone: +84981556666
Website: 90vinatic.shop

We aim to respond to all inquiries within 24 hours during normal business days. Whether you need help with a return, have a question about your order, or simply want to provide feedback, we are listening.

XV. Final Words

At 90vinatic LLC, we believe that every customer deserves to be treated with fairness, respect, and understanding. Our refund and return policy reflects this belief. We want you to shop with confidence, knowing that if something is not right, we will make it right.

We appreciate your trust in us and your support of independent artists. Every purchase you make helps us support creativity, sustainability, and community. Thank you for choosing 90vinatic LLC.

Shop with confidence. Return with ease.

— The 90vinatic LLC Team